Equipment Service Technician

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Reports to: Director, Equipment Service

Department: Birko-Chad

Education: High School Diploma or GED

Driver's License: Valid state license

Location: Omaha, NE or surrounding

Travel: Frequent travel required

Hours: Frequent travel and hours beyond the standard 8:00 - 5:00 are required. Weekend work is frequently required.

Physical Requirements: Ability to frequently lift, push, or move equipment that weighs up to 100 pounds; constantly bend, twist, and push while moving equipment

At Birko, we take food safety seriously. Nothing is more important to us than making sure the food chain is secure, safe and pathogen free. The company has over 60 years of service to the food safety industry and manufactures more than 400 concentrated cleaning, sanitation, antimicrobial interventions and process chemical formulations.

Birko’s expertise and innovation in food safety is built on a strong technical foundation and our team of chemists and microbiologists are industry-leading experts. We supply over 60% of the Top 100 U.S. protein companies and 90% of the top 10 U.S. beef processors. Our penetration in the brewery sector is equally strong as evidenced by our many customers who are winners at the Great American Beer Fest! And in produce, our customers span the nation and include companies with household names and trusted products

The individual in this position contributes to our food safety mission by providing technical support and service for both Birko and Chad food safety equipment in plants around the U.S.  As an important contact between customers, and the sales team, the Service Technician is responsible for installation of equipment as well as scheduled and emergency maintenance on equipment in some of the largest food production plants in the country.  He/she will be responsible for meeting customer expectations and establishing relationships that help promote our company and its products. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:  

  • Capital equipment site surveys
  • Installation and start-up of equipment at customer sites
  • Preventative and ongoing equipment maintenance to ensure equipment is working at peak efficiency and customer expectations are met
  • Customer Support including written reports of maintenance performed
  • Responding to service calls, troubleshooting problems, and making repairs

Birko is an ISO 9001 Certified company. That means there are Standard Operating Procedures that are inherent to our success as a company. All positions require the following:

  • Maintaining an awareness of and following procedures
  • If procedures fail to result in desired outcome notifying supervisor
  • Being involved in updates to procedures and suggesting improvements

 

SKILLS AND QUALIFICATIONS:

  •  Strong mechanical and electrical background; with a preference for basic plumbing and 460, 230, and 120 VAC and 24 VDC basic wiring
  • Electronics experience
  • Strong customer service skills and ability to establish positive customer relationships is essential
  • Food manufacturing experience preferred; knowledge of industrial safety practices a plus
  • Capital equipment service experience
  • Microsoft Office skills
  • Ability to work independently and as a team
  • Ability to learn to product line, troubleshoot problems, and complete ongoing maintenance and troubleshoot repairs
  • Ability to read and understand installation and assembly drawings or electrical wiring diagrams provided with the equipment
  • Requires work in plant settings where environment can be extremely cold or extremely hot, in excess of 100° F. Plant environments may be wet and have slippery surfaces. Working from a ladder or man lift may be necessary. Dirt, oil, grease, animal parts may be present. Environment may have an unpleasant odor. Working with highly concentrated chemicals that require the use of safety equipment and practices.    
  • Ability to frequently lift, push, or move equipment that weighs 1-75 pounds, up to 100 pounds; constantly bend, twist and push while moving equipment  
  • Ability to speak/read/write in English
  • Ability to travel frequently, sometimes with no prior notice
  •  Must possess and maintain valid driver’s license
  • Weekend work will be required

 

Please note, Birko conducts pre-employment and random drug screens.  In addition, there will be a pre-employment background check

Location: Omaha, NE
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